Hilton MM Grand Hotel Puebla, Tapestry Collection

The hotel looks great, rooms are very spacious, beds super comfortable, everything in the hotel is sparking clean, and with a special decoration and style. The staff was very friendly... only point for improvement would be their knowledge of the way booking.com works and how to handle this with customer. We also loved the surroundings which has a lot of green areas to walk around.

The check in staff was incredibly helpful and multilingual which was a great benefit to a non Spanish speaker. Everything was provided in writing, too. The room was HUGE and gorgeous. Definitely cannot beat the price for the beautiful space.

Our room was wonderful. I loved the bathtub, a rarity. Close to walk to the mall for a variety of foods. Great location to walk the dogs. Felt very safe.

Rooms were spacious, super clean and comfortable. Staff went above and beyond. Would recommend.

The hotel has a great location and I can't believe we paid such a low rate for what we got. I loved that they make you feel extremely safe, there's seals on the doors indicating that your room has been recently sanitized and when you get in, you can tell they actually did that. The service overall was over the top, everyone was super nice and helpful, I noticed that they're pet friendly and the receptionist asked me if I wanted more information and pulled a flyer that answered all my questions, I didn't bring my dog but I think it is a great option for someone that would like to take their dog on their trip, especially since they have a lot of private/safe green areas in and around the hotel so taking your dog for a walk at any point seems rather easy, I also noticed how easy would be to work there because the rooms have a good sized desk with a comfortable chair and WiFi. The rooms sizes and facilities were great.